Shipping & Returns

Dispatch

Orders are packed and leave the house within two business days. You will receive a confirmation email with your order number as soon as the order is placed, and tracking when the parcel is collected.

Rates and delivery times

• United States, standard3–5 business days · $9
• United States, orders over $95Complimentary
• Canada5–9 business days
• United Kingdom, Ireland6–10 business days
• Australia, New Zealand8–14 business days

International duties and taxes, where they apply, are payable by the recipient on delivery.

Returns

Unopened items in their original packaging may be returned within 30 days of delivery for a full refund of the item price. Write to hello@velorafragrance.com with the order number beginning VLR- and we will send return instructions and a return address.

For reasons of hygiene and safety we cannot accept returns on candles that have been lit, or on fragrance, oils or sprays whose seal has been broken, unless the item is faulty or was damaged in transit.

Damaged or incorrect items

If something arrives broken, or a scent other than the one you chose has been packed, tell us within 14 days of delivery with a photograph and we will replace it or refund it in full, including shipping.

Refunds

Refunds are issued to the original payment method once the return has been received and checked, usually within five business days. Original shipping charges are refunded only where the return is the result of our error.

Questions we have not covered? Contact client care.