Frequently Asked Questions

Every product carries a “Choose a Scent” dropdown directly beneath its image and on its detail page. Pick the scent there before adding the item to your bag — the scent you choose travels with the item through the bag, checkout and your order confirmation.

Sold-out scents stay visible in the dropdown, labelled “Sold Out”, so you can see what the house offers even when a batch has run out. They cannot be added to the bag until the next pour.

Yes. The house is organised around scent rather than object, so most compositions are offered as a candle, an eau de parfum, a roll-on oil, a reed diffuser, a room spray and an essential oil. Open any fragrance page to see every format it is available in.

The 9 oz coconut soy candle gives over fifty hours. On the first burn, let the wax pool to the edge of the glass; trim both wicks to 5 mm before every light, and never burn for longer than four hours at a time.

Orders leave the house within two business days. Standard delivery is three to five business days in the United States, and shipping is complimentary on orders over $95.

Unopened items may be returned within 30 days of delivery. Write to client care with your order number beginning VLR- and we will send return instructions.

Every order is packed in the house black and gold. Add a gift note at checkout and we will include it on a card, with no prices anywhere in the parcel.

No. You can check out as a guest with just an email address. Creating an account keeps your order history — including the scent chosen for each item — in one place.